Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Switch Appliances.
The terms "we", "us" and "our" refer to Switch Appliances. Switch Appliances operates this store and website, including all related information, content, features, tools, products and services provided to you through the website, collectively referred to as the "Services".
Our online store is powered by Shopify, which enables us to provide our Services and sell our products to you.
These Terms of Service, together with any policies referenced within them, explain your rights and responsibilities when you access our website, use our Services, or purchase products from us.
Please read these Terms of Service carefully before using our website.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree with these Terms of Service or our Privacy Policy, you should not use our Services.
Nothing in these Terms affects your statutory rights as a consumer.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you confirm that you are legally capable of entering into a binding agreement.
If you are under 18, you should only use our Services with the involvement and permission of a parent or legal guardian where required.
When using our Services or purchasing products, you may be asked to provide information including your name, email address, billing address, delivery address and payment information.
You agree that all information you provide to us is accurate, current and complete.
You are responsible for maintaining the security and confidentiality of your account details and password.
You are responsible for activity carried out through your account unless the activity occurred because of something for which we are legally responsible.
You must not sell, transfer, assign or allow another person to misuse your account.
We reserve the right to suspend or close accounts where we reasonably believe there has been fraud, misuse, unlawful activity or a breach of these Terms.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to display and describe our products accurately.
However, colours and appearance may vary depending on your screen, device settings, lighting and display configuration.
Product images are provided for illustration purposes and minor differences may occur.
Product specifications, features, measurements, colours, availability and descriptions may change from time to time.
Where a product is sold as refurbished, graded, open box, ex-display, clearance or otherwise not brand new, its condition will be stated in the relevant product description where applicable.
Such products may have cosmetic marks, damaged or replacement packaging, or other characteristics consistent with the condition stated in the listing.
Any known significant condition information will be described as accurately as reasonably possible.
We reserve the right to discontinue products or change product availability at any time.
We may also limit the quantity of products available to any person, household, geographic region or order where reasonably necessary.
Nothing in this section affects your statutory rights, including rights relating to goods being as described, of satisfactory quality and fit for their intended purpose.
SECTION 3 – ORDERS
When you place an order with us, you are making an offer to purchase the products in your order.
Submitting an order does not automatically mean that we have accepted it.
We reserve the right to accept or decline an order where reasonably necessary, including where:
• A product is unavailable
• There is an obvious pricing or description error
• Payment cannot be authorised
• We suspect fraudulent or unauthorised activity
• Delivery cannot reasonably be completed to the address provided
• The order breaches these Terms
If we cannot accept your order, we will normally contact you using the information provided during checkout.
Where payment has already been taken for an order that we cannot fulfil, the relevant amount will be refunded.
Please check your order carefully before submitting it.
If you need to cancel or change an order, contact us as soon as possible at info@switchappliances.co.uk.
We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been dispatched.
Your purchases are also subject to our Return & Refund Policy.
Nothing in these Terms limits any cancellation, refund, replacement, repair or other rights you may have under applicable consumer law.
SECTION 4 – PRICES AND BILLING
Prices displayed on our website are subject to change without notice.
The price applicable to your purchase will normally be the price displayed when you place your order.
Prices include applicable taxes such as VAT where required, unless clearly stated otherwise.
Delivery charges and any other applicable costs will be displayed before you complete your purchase.
We may offer discounts, sales, promotional codes or other promotions from time to time.
Promotions may be subject to separate conditions, availability, expiry dates or product restrictions.
If promotional terms conflict with these Terms in relation to that promotion, the specific promotional terms will apply.
You agree to provide accurate and complete billing and payment information.
You confirm that you are authorised to use the payment method provided.
We may use third-party payment providers to process transactions.
We do not necessarily receive or store your complete payment card details.
SECTION 5 – SHIPPING AND DELIVERY
We will make reasonable efforts to deliver your order within the estimated delivery period provided.
Delivery estimates are not guaranteed unless we expressly agree to a guaranteed delivery date.
Delays may occur because of circumstances outside our reasonable control, including carrier delays, adverse weather, supply disruptions or incorrect delivery information.
Where applicable law requires delivery within a particular period, we will comply with those requirements.
Unless a different delivery period has been agreed with you, we aim to deliver products without undue delay.
Please ensure that your delivery address is complete and accurate.
We are not responsible for delays caused by incorrect or incomplete information supplied by you.
Risk in the goods remains with us until the goods come into the physical possession of you or a person identified by you to receive them, except where applicable law provides otherwise.
If you independently arrange your own carrier and that carrier was not offered by us as a delivery option, responsibility may transfer differently under applicable law.
If your order appears lost, arrives damaged, or you receive an incorrect item, please contact us at info@switchappliances.co.uk as soon as possible.
SECTION 6 – CANCELLATIONS, RETURNS AND REFUNDS
We offer a 30-day return policy, subject to the conditions set out in our Return & Refund Policy.
This means you generally have 30 days after receiving your item to request a return under our store return policy.
Our 30-day policy is separate from and does not replace any statutory cancellation or consumer rights you may have.
For qualifying online purchases, consumers may have a statutory right to cancel their contract within 14 days after receiving the goods without needing to provide a reason, subject to applicable exceptions.
Where a statutory cancellation right applies, additional time may be available to return the goods after notifying us of the cancellation.
Certain products may be excluded from change-of-mind returns where permitted by law, including certain personalised, perishable, hygiene-sensitive or other exempt products.
Different rules may apply where goods are faulty, damaged, not as described or otherwise fail to meet your statutory rights.
For complete information regarding returns, eligibility and refunds, please refer to our Return & Refund Policy.
To request a return, contact:
Returns should only be sent after your return request has been accepted and return instructions have been provided.
Our return address is:
Switch Appliances
Lake Street (Back Fletcher Street)
Bolton
United Kingdom
BL3 6NA
SECTION 7 – INTELLECTUAL PROPERTY
Our website and Services, including our branding, logos, text, graphics, photographs, videos, page layouts, designs and other content, are owned by or licensed to Switch Appliances unless otherwise stated.
This content may be protected by copyright, trademark and other intellectual property laws.
You may access and use our website for your personal, lawful and non-commercial use.
You must not, without our permission:
• Reproduce substantial parts of our website
• Republish our content
• Sell or commercially exploit our content
• Modify or create unauthorised derivative works
• Use our trademarks or branding in a misleading manner
• Remove copyright or ownership notices
Third-party trademarks, brands and product names displayed on our website remain the property of their respective owners.
Nothing in these Terms transfers ownership of our intellectual property to you.
SECTION 8 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to tools, applications, payment services or other functionality provided by third parties.
We do not necessarily control these third-party services.
Your use of a third-party service may also be subject to that provider's own terms and privacy policies.
We are not responsible for third-party services to the extent permitted by law, except where responsibility cannot legally be excluded.
We may introduce new tools, features or functionality in the future.
Any new features forming part of our Services will also be subject to these Terms unless stated otherwise.
SECTION 9 – THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
These links may be provided for convenience, information or functionality.
We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.
A link to another website does not necessarily mean that we endorse that website or its products or services.
You should review the applicable terms and privacy policies before entering into transactions with third parties.
Questions or disputes regarding products or services purchased directly from another business should normally be directed to that business.
SECTION 10 – RELATIONSHIP WITH SHOPIFY
Switch Appliances is powered by Shopify, which provides the ecommerce platform used to operate our online store.
Products purchased from Switch Appliances are sold by Switch Appliances and not by Shopify.
Your purchase contract is with Switch Appliances.
Shopify may provide technology, hosting, payment-related functionality and other infrastructure that enables us to operate our store.
Shopify may process certain personal information in connection with providing its services.
Please refer to our Privacy Policy for more information about how personal information is processed.
Nothing in these Terms gives you contractual rights against Shopify in relation to products purchased directly from Switch Appliances except where Shopify separately agrees otherwise.
SECTION 11 – PRIVACY
We take the protection of personal information seriously.
Information collected through our Services is handled in accordance with our Privacy Policy and applicable data protection laws.
Information may include details you provide when:
• Making a purchase
• Creating an account
• Contacting us
• Signing up for communications
• Browsing or interacting with our website
Because our store uses Shopify, certain information may also be processed by Shopify and other service providers involved in providing our Services.
Please review our Privacy Policy for full details about how personal information is collected, used, stored and shared.
SECTION 12 – FEEDBACK, REVIEWS AND SUBMISSIONS
If you voluntarily submit reviews, feedback, comments, suggestions, photographs or other material to us, you confirm that you have the right to provide that material.
You grant us permission, to the extent reasonably necessary, to use, reproduce, publish and display submitted content for purposes including operating, improving and promoting our business and Services.
You remain responsible for material you submit.
You must not submit content that:
• Is unlawful
• Is deliberately false or misleading
• Infringes another person's intellectual property
• Violates another person's privacy
• Contains malicious software
• Is abusive, defamatory, threatening or discriminatory
• Misrepresents your identity or relationship with us
Where appropriate and permitted by law, we may moderate or remove submitted content.
If a review or endorsement has been provided in return for an incentive, this must be disclosed where required.
SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS
From time to time, information on our website may contain errors, inaccuracies or omissions.
These may relate to:
• Product descriptions
• Product specifications
• Prices
• Discounts
• Promotions
• Availability
• Delivery charges
• Delivery estimates
We reserve the right to correct genuine errors and update information.
If an obvious pricing or product information error affects an order, we may contact you before accepting or fulfilling the order.
Where an order cannot be fulfilled because of an error and payment has already been taken, we will provide an appropriate refund.
Nothing in this section limits rights you have under applicable consumer law.
SECTION 14 – PROHIBITED USES
You may only use our Services for lawful purposes.
You must not use our website or Services:
• For unlawful or fraudulent purposes
• To breach applicable laws or regulations
• To infringe our rights or the rights of another person
• To transmit malicious code, viruses or harmful software
• To attempt unauthorised access to our systems
• To interfere with the operation or security of our website
• To impersonate another person or business
• To provide deliberately false or misleading information
• To collect personal information unlawfully
• To send spam or unsolicited commercial communications
• To attempt to circumvent security or access restrictions
You must not systematically scrape, copy, extract or reproduce substantial amounts of information from our Services for commercial purposes without our permission, except where applicable law gives you the right to do so.
We may restrict or terminate access where we reasonably believe these conditions have been breached.
SECTION 15 – AUTOMATED SYSTEMS AND AGENTS
Automated tools, bots, agents, artificial intelligence systems or similar software must not access or interact with our Services in a manner that:
• Circumvents technical restrictions
• Attempts to bypass CAPTCHAs or security systems
• Conceals malicious or deceptive automated activity
• Places unreasonable load on our systems
• Collects information unlawfully
• Interferes with normal operation of our Services
Where automated access is permitted, we may impose reasonable technical or identification requirements.
We reserve the right to block automated access that threatens security, availability or the rights of our customers or business.
SECTION 16 – TERMINATION
You may stop using our Services at any time.
We may suspend, restrict or terminate access to our Services where we reasonably believe:
• These Terms have been materially breached
• Fraud or unlawful activity has occurred
• Our systems or other users are at risk
• We are required to do so by law
Termination does not affect rights or obligations that arose before termination.
Any provisions which are intended by their nature to continue following termination will remain in effect.
SECTION 17 – DISCLAIMER OF WARRANTIES
We aim to keep our website accurate, secure and available.
However, we do not guarantee that our website will always be uninterrupted, completely error-free or available at all times.
We may temporarily suspend or restrict website availability for maintenance, security, updates or circumstances outside our reasonable control.
Information provided on our website is for general information relating to our products and Services.
Nothing in these Terms excludes or limits warranties, guarantees, conditions or rights that cannot legally be excluded.
In particular, nothing in these Terms affects your statutory consumer rights in relation to goods purchased from us.
SECTION 18 – LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes liability for:
• Death or personal injury caused by negligence where liability cannot legally be excluded
• Fraud or fraudulent misrepresentation
• Breach of statutory consumer rights
• Any other liability that cannot legally be excluded or restricted
If you are purchasing products as a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable when the contract was entered into.
Unless expressly agreed otherwise, products sold through our consumer store are intended for domestic and private use.
If you use products for commercial, business or resale purposes, different rights and limitations may apply.
We are not responsible for business losses suffered by consumers, including loss of profit, revenue, business opportunity or business interruption, except where applicable law provides otherwise.
SECTION 19 – INDEMNIFICATION
If you use our Services for business purposes, you may be responsible for losses reasonably incurred by us as a direct result of your unlawful misuse of our Services or material breach of these Terms.
This section does not apply in a way that removes or restricts statutory rights available to consumers.
SECTION 20 – SEVERABILITY
If any provision of these Terms is found by a court or competent authority to be unlawful, invalid or unenforceable, the remaining provisions will continue in effect.
Where possible, the affected provision will be interpreted or adjusted only to the minimum extent necessary to make it valid and enforceable.
SECTION 21 – WAIVER
If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.
Any waiver relating to a particular situation does not automatically apply to future situations.
SECTION 22 – ENTIRE AGREEMENT
These Terms, together with our policies and any other terms expressly agreed between you and Switch Appliances, form the agreement governing your use of our Services.
Relevant policies may include our:
• Privacy Policy
• Return & Refund Policy
• Shipping Policy
If there is a conflict between these Terms and specific terms clearly provided for a particular product, promotion or service, the more specific terms will apply to that matter where legally permitted.
SECTION 23 – ASSIGNMENT
You may not transfer your rights or obligations under these Terms to another person without our consent where our consent is reasonably required.
We may transfer our rights or obligations under these Terms as part of a sale, transfer, restructuring or reorganisation of our business, provided that doing so does not reduce your statutory rights.
SECTION 24 – GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you may also be entitled to protections provided by the mandatory laws applicable where you live.
Nothing in this section prevents a consumer from bringing proceedings in a court where they are legally entitled to do so.
SECTION 25 – CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect:
• Changes to our Services
• Changes to our business
• Legal or regulatory requirements
• Security requirements
• Changes to technology or third-party services
The latest version will be made available through our website.
Changes will not normally affect contracts already entered into unless required by law or expressly agreed.
Your continued use of the website after updated Terms are published means the updated Terms will apply to your subsequent use of the Services.
SECTION 26 – COMPLAINTS
If you have a complaint regarding an order, product or our Services, please contact us first so that we have an opportunity to resolve the issue.
Email:
Please provide your name, order number where applicable, and details of your concern so that we can investigate.
Nothing in this section affects any statutory rights or remedies available to you.
SECTION 27 – CONTACT INFORMATION
Questions regarding these Terms of Service can be sent to:
Switch Appliances
Email:
info@switchappliances.co.uk
Address:
Lake Street (Back Fletcher Street)
Bolton
United Kingdom
BL3 6NA