Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused where applicable, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@switchappliances.co.uk.

Returns must be sent to the following address:

Switch Appliances
Lake Street (Back Fletcher Street)
Bolton
United Kingdom
BL3 6NA

If your return is accepted, we’ll provide you with instructions on how and where to send your package. Where applicable, we may also provide a return shipping label.

Items sent back to us without first requesting a return will not be accepted.

You can contact us with any return questions at info@switchappliances.co.uk.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item.

We will review the issue and work with you to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items may not be eligible for return, including:

Perishable goods such as food, flowers, or plants.

Custom or personalised products, including special orders.

Personal care goods and certain hygiene-sensitive products.

Hazardous materials, flammable liquids, or gases.

Gift cards.

Please contact us at info@switchappliances.co.uk if you have questions about whether a specific item can be returned.

Sale or clearance items may also be subject to different return conditions where clearly stated at the time of purchase.

Exchanges

The fastest way to get the item you want is to return your existing item.

Once the return has been accepted, you can place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, in accordance with applicable consumer laws.

The item must be returned in the same condition that you received it, unworn or unused where applicable, with tags, and in its original packaging.

You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please remember that your bank or card provider may take additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@switchappliances.co.uk.